1. Acceptance of the general conditions / rental agreement
It is assumed that you have confirmed your reservation and accepted these general conditions 24 hours after you have made your booking and that you will pay all or part of the rental costs, whichever comes first.
All prices are in EURO. Prices include applicable IVA. All prices are frequently monitored and prices for unsold deals can be increased or decreased at any given time. We can also correct pricing errors on unsold deals at any time. We will confirm the price of your reservation when you make your reservation. As changes and errors may occur, you should verify the price and all other details of the arrangements chosen at the time of booking. The price of accommodation applies to the entire property and does not apply per person unless there are additional personal costs.
3. Price ranges
The calculated price range depends on the length of your stay. If your stay is shortened and your stay is in a different price range, the difference between the two rates from the beginning of your stay must be paid.
4. Payment procedure
If the reservation is made less than 30 days before the arrival date, the full rental is required to confirm the reservation.
If a reservation is made a 25% Deposit payment is required to confirm the reservation.
The final payment of 75% must be made 30 days before arrival date (payment methods vary according to PayPal, Credit Card and bank transfer). If we do not receive full payment during this period, the reservation may be cancelled and the initial payment (Deposit) will be confiscated.
If for any reason, payment must be made at check-in, it must be made in euros.
The deposit of € 700 is paid by card and will be refunded by bank card after a maximum of 30 days. In the case of a cash payment (upon request), the refund will be refunded to the recipient’s bank account by bank charges after a maximum of 15 days (if the recipient is not in the SEPA country). Therefore, the recipient’s bank details are required to refund the deposit.
5. Payment methods
Payment must be made in Euros and must be free from bank charges, exchange rate fluctuations, and other deductions. We gladly accept the following payment methods: PayPal, Credit Card, or Bank Transfer.
Payments by bank transfer must be made to our account, free of any bank charges.
A copy of the transfer must then be sent to us as proof of payment in order to block the data for you.
Cheques are not accepted.
If you deposit the deposit into our bank account, this does not mean that we have accepted a reservation, unless we have given you written confirmation. Please do not make other travel arrangements (for example, flights) until we have sent you written confirmation. You will receive a confirmation by email. If you book online with us, we will confirm that we have received your booking and then send you a confirmation email. We accept reservations by phone.
All confirmations are made on request by email or by post. This also applies to each update of the reservation details. Each update must be made in writing by e-mail. We will confirm after receipt. It is your responsibility to check your emails regularly and to notify us of changes to your email address.
6. Use of the property
It is forbidden to use our property for parties or gatherings where residents of neighboring objects could be disturbed. If you feel upon arrival that you intend to use the property for such an event, entry may be refused. If it turns out that you organize such an event on your arrival, you must leave immediately. In these circumstances, we have no obligation to provide or locate alternative accommodation. The portion of a refund is at our discretion.
7. Facilities and services
The villas are fully furnished and have a kitchen with appliances, cutlery, crockery, kitchenware, towels, pool towels, garden furniture and bed linens.
In some of our houses WiFi internet connection is available on site. There is no charge for the normal use of this facility. In case of loss of connection, we will try to re-establish the connection as soon as possible. However, we cannot be held responsible for any loss resulting from the loss of the connection. If Wi-Fi is an advertised entity, please note that its availability depends on network availability and conditions. It may not be available 24 hours a day and is provided for pleasure and not for business purposes. Cancellations/refunds/complaints will not be accepted if they are entirely dependent on the uninterrupted and unlimited supply of Wi-Fi.
In the most of our houses the price paid for the property includes costs of the basic electricity but in some of them the electricity is paid additionally. Please, read carefully House Details.
Cancelled by the client:
⦁ Cancellation: If cancelled up to 60 days before arrival, 10% of the total amount of rent will be paid, but min EUR 70
⦁ If cancelled from 59 to 40 days before arrival, 25% of total amount will be charged
⦁ While cancellation from 39 to 14 days before arrival will be due to 80% of the total rental amount
⦁ Cancellation of less than 13 days before arrival, the amount paid is lost.
Please note that the above cancellation policy does not apply on in the case of full advanced payment of the rent due to special offers. In this case, their payment is not refundable.
Any changes to booking dates, or properties constitute an extra fee and are subject to availability. We strongly recommend taking out adequate insurance to ensure that the holiday rentals are protected from unforeseen events which may give rise to cancellations.
9. Arrivals and Conduct
Following the final payment, Clients will be issued and accommodation receipt and arrival instructions for the property. In the days leading up to the arrival, the Company will request details of the expected arrival time, method of transport, names of all guests, and any additional requirements.
The rental receipt sent to the Client at the time of payment of the balance is not transferable. The Client acknowledges that the following circumstances provide Andalusian Experience with a basis for the immediate termination of the rental agreement without recourse by the Client and forfeiting all money paid to the Company:
Exceeding the maximum number of guests as noted on the rental receipt:
⦁ Non-authorized substitution of guests – the names and passport details of all guests must be provided to the Company (to comply with Spanish Law)
⦁ Conduct unbecoming at the property (including total or partial destruction of the property, poor hygiene, excessive noise, etc)
⦁ Wedding, celebrations, parties unauthorized or involving non –guests
⦁ Introducing animals (unless domestic animals allowed in the property being authorized by the Company)
The Client acknowledges that there will be no redress against the Company in the event that these events cause premature termination of the rental.
10. Check-in check-out and Cleaning
Standard check-in time is after 15:00 (3:00 pm).
Upon check-in, the Company will pre-authorize a credit card of your choice (which may be different from the one with which the initial payment was done to secure the booking) as a safety precaution to ensure our company from any potential damage caused during your stay. The Company holds the right to make an appropriate deduction from such card in the event of any damage to the property or its contents, or in the event of the check -out being after 11:00 am on departure date.
Standard check-out time is until 11:00 am.
After this time a property representative will conduct a property inspection. It is a condition of the holiday rental that the property must be left in a clean and orderly condition. Clients are not authorized to rearrange the furniture of the property and crockery and any other equipment in the house (chairs, tables, etc) must not be used or transported out of the villa. Oil burners are not permitted inside the house.
Any problems with the property encountered during the property rental period should be reported immediately to us. The Company will endeavour to address the problems and resolve them to the satisfaction of the Client as soon as possible. In the event the Company is unable to resolve the problem to the satisfaction of the client, a complaint must be lodged immediately in writing to Andalusian Experience by email. A reasonable time must be allowed for the Company to resolve the problem. Clients must not vacate the property under any circumstances without the express written agreement of Andalusian Experience and to do so will annul the rights to claim for any kind of compensation.
Where a Client believes they have a claim for compensation, the period of compensation will commence from the time of the complaint is received by the Company to 24 hours before the end of the rental period. Requests for compensation must be lodged with the Company in writing to info@AndalusianExperience.com within 48 hours of completion of the rental period or during the rental period itself.
The following do not give rise to claims for compensation:
⦁ Force Majeure, terrorist acts, pandemics or natural diseasters
⦁ Shortages of power, gas or water outside of Andalusian Experience control
⦁ Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
⦁ Inundation by pests, insects, rodents, etc
⦁ Claims arising as a result of damage caused by Clients to the property
⦁ The difference in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the property
⦁ Civil works or construction projects nearby the rented property that are not under the control of the Company
12. Limitations of Liability
Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and that Andalusian Experience will not accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Company denies any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non –therapeutic drugs. The limitation of liability for any claim against the Company for whatsoever cause is limited to the total amount of rental paid to the Company by the Client.
13. Acceptance of Terms and Conditions
Clients acknowledge that by acknowledging these terms and conditions in the Company booking request that they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to Andalusian Experience. The rental agreement shall be governed by Spanish Law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Spain.